Our comittment to cleanliness

Hygiene and cleanliness are at the forefront of our priorities and in the face of this pandemic we are doing all we can to ensure a high level of protection and comfort to our guests and staff.

Here at the Grand Hotel Palace we have implemented all measures suggested by Federalberghi (Italian Hotel Association) and are in line with the Government guidelines to safeguard our commitment to your overall well-being.

• All guests are informed about hygiene regulations upon check-in.
• Employees in all departments are protected and trained in covid19 hygiene protocols to deal with risks of contamination and implement the necessary safety measures.
• Information boards have been placed on each floor, in public areas, all F&B outlets and meeting rooms containing instructions on behaviour to prevent the spread of Covid-19
• All rooms and public areas are regularly cleaned and disinfected according to tested hygiene regulations.
• The techniques for cleaning the guest rooms have been further intensified and include a complete deep clean after each stay.
• Special attention is paid to areas with high points of contact such as key cards, computers in public areas, lift doors and buttons, door handles, locks and bolts, light switches, desk surfaces, telephones, TV remote controls and handles of bathroom fittings.
• Air conditioning is kept clean and sanitized after each stay.
• We ask all guests and staff to avoid direct contact and maintain a safe 1-meter distance especially at the reception and other hotel areas.
• All disinfectant dispensers contain suitable anti-virus solutions and are available in all public areas such as the lobby, entrances and public toilets.
• The spaces between seats and tables have been enlarged to ensure the distance required.
• Meetings rooms are set up and serviced according to the regulations and respect the minimum distance requirement. Our tables are cleaned with disinfectant as soon as the table is no longer occupied and before a new guest uses the table.
• Dishes, cutlery and glasses are washed and disinfected in the dishwasher.
• Guests with symptoms of Covid-19 are to contact our Reception Desk immediately, who will then take the necessary Health & Safety actions.
• We ensure all our providers (parking, limo service, luxury tours) are strictly following the Health & Safety measures.